LIMEHOUSE STUDIOS SUPPORT
As a customer of Limehouse Studios you can log support tickets in a number of different ways. As well as contacting us via email you can use our online portal which will enable you to see the progress of your ticket in real time. For major incidents you should contact us by phone.
Note that availability and response times will vary according to the severity of your issue and your current service agreement with Limehouse Studios.
3 WAYS TO LOG A TICKET
Support requests can be emailed to firstname.lastname@example.org.
Emailing your support request to Limehouse Studios is quick and convenient. Your ticket is logged immediately, and you will receive an automatic email confirmation.
If you are experiencing a major incident please call us immediately on 0333 133 4080.
Note: this should be used only for critical issues.
WHAT INFORMATION TO INCLUDE
We want to resolve your issues as quickly as possible. To help us do that effectively, please remember to include as much of the following information when you log a support ticket:
Your name and company name.
The module or function you are having problems with.
The nature of the query/issue being reported.
How many people are being affected by the issue.
Whether this problem has occurred before.