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LIMEHOUSE STUDIOS SUPPORT

As a customer of Limehouse Studios you can log support tickets in a number of different ways. As well as contacting us via email you can use our online portal which will enable you to see the progress of your ticket in real time. For major incidents you should contact us by phone.

Note that availability and response times will vary according to the severity of your issue and your current service agreement with Limehouse Studios.

Coronavirus Update

Limehouse Studios remains fully operational for our customers during this difficult time. Read our statement to find out more.

3 WAYS TO LOG A TICKET

EMAIL

Support requests can be emailed to support@limehousestudios.com.

Emailing your support request to Limehouse Studios is quick and convenient. Your ticket is logged immediately, and you will receive an automatic email confirmation.

LIMEHOUSE SUPPORT PORTAL

The Limehouse Support Portal allows you to create new support requests as well as view ticket updates and manage all your support requests in one location.
Please request your personal logon details from your account manager.

TELEPHONE

If you are experiencing a major incident please call us immediately on 0333 133 4080

Note: this should be used only for critical issues. 

WHAT INFORMATION TO INCLUDE

We want to resolve your issues as quickly as possible. To help us do that effectively, please remember to include as much of the following information when you log a support ticket: 

  • Your name and company name. 

  • The module or function you are having problems with. 

  • The nature of the query/issue being reported. 

  • How many people are being affected by the issue. 

  • Whether this problem has occurred before.